Credit Suite Email Whitelist Instructions

Since your Email Provider probably uses some type of overzealous filtering; We ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."

If you do not see an email from [email protected] in your Inbox, our email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from Credit Suite, Ty Crandall, or [email protected] open it and mark it as "Not spam"...

NEXT: Click your provider below to Whitelist [email protected]

table of contents

Gmail

Add a Gmail Contact

When you add a sender’s email address to your contacts, it tells Google you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox. For a more reliable method, see the instructions below for creating a filter.

On a computer (web site)

On your computer, go to contacts.google.com
At the top left corner, select Create contact
Enter the contact’s information, including the sender email address
Select Save in the bottom right corner

On an Android smartphone/tablet (mobile app)

On your Android phone or tablet, open the Contacts app
At the bottom right, tap Add
Enter the contact’s name and email address
Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
When you’re finished, tap Save

Create a filter rule to keep desired email out of spam

Gmail’s filters provide a lot of useful ways to manage your email and one of those ways is to set a rule to prevent email from a specific email address from going to your spam folder. Filters are the closest thing Gmail has to a “safe sender” or “whitelist”.

Filters can only be created and modified from the online web version of Gmail, so you’ll need to go to your computer to complete the following.

Open the Gmail website from your computer
In the search box at the top, select the Down arrow
In the From field, enter the sender email address
At the bottom of the search window, click Create filter
Select Never send it to Spam
Click Create filter

Mark an email as Not Spam

If a desired email message arrives in your spam folder, you can remove it from Spam and send a signal to Gmail that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Gmail at the same time.

On your computer, open the Gmail website
On the left, select Spam
If you don’t see Spam, select More then find Spam
Open the desired email message
At the top of the page, select Not spam
The message will be moved to your inbox

Apple Mail

How to Whitelist an Email On iPhone:

Tap the sender’s email address.
Select Add to VIP, Create New Contact or Add to Existing Contact.

On the desktop:

Move your pointer to the left of the sender’s name in the message header
Click on the star that appears.

You can also hover the pointer over the sender’s email address, click the arrow that appears, and then choose Add to VIPs. Learn more about Apple email accounts.

Microsoft Outlook

Microsoft Outlook 2007 and 2013 for Windows

Open the message so that the sender’s name is shown.
Right-click the name, and click Add to Contacts.
Fill in the details if you want.
Click save

Microsoft Outlook 2011 for Mac

In the list of emails, click the message.
On the Message menu, point to Sender
Click Add to Contacts.

Outlook.com

When you reply to an email that includes an email address that isn’t on your contact list, you might be prompted to add it. You can also add contacts manually.

In People, click New.
Add contact info. If you want to add more than one email address, phone number, or any other information, click the plus icon in that section.
Click Save.

iCloud

Add a iCloud Contact

When you add a sender’s email address to your contacts, it tells iCloud you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to the junk folder, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
Enter information for the new contact, especially the contact’s sending email address.
Select Done

Mark email as not junk

If a desired email message was sent to your junk folder, you can mark it as “not junk” so that any future messages from the same sender go to your inbox:

In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
Enter information for the new contact, especially the contact’s sending email address.
Select Done

On your iPhone, iPad, or iPod touch with iOS 7 or later

Open the Mail app
Open the message in the Junk folder
Tap the folder icon at the bottom
Tap Inbox to move the message

On your Mac

Open the Mail app
Select the desired message
Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar
Tap Inbox to move the message

At iCloud.com

In Mail on iCloud.com, click the Junk folder in the sidebar.
(If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
Select the message
Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar

AOL

Add an Aol Mail Contact

When you add a sender’s email address to your contacts, it tells Aol you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

From Aol Mail, select Contacts Image of Aol contacts icon
Select the New Contact icon Image of Aol Add Contact icon
Enter the contact’s information, especially the email address of the sender in the Email 1 field
Select Add Contact

Unmark email as spam

If a desired email message makes it to your spam folder, you can remove it from Spam and send a signal to Aol that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Aol at the same time.

Go to Aol Mail on your computer’s web browser
Select the Spam folder Image of Aol spam folder
Open the desired email
Select the Not Spam (OK) icon Image of Aol not spam icon at the top of the page
The email will return to your Inbox.

YAHOO MAIL!

Add an email address to your Yahoo Mail white list or safe sender list

To help keep important email messages out of your Yahoo email spam folder, you can add the sender email address to your Yahoo Contacts. If a desired email message is already in your spam folder, you can use an option to train the Yahoo spam filter to not send those messages to your spam folder. If you’re still not receiving email from a specific sender, you may want to check your Yahoo email blocked sender list.

Add a Yahoo Contact

When you add a sender’s email address to your contacts, it tells Yahoo you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

From Yahoo Mail, select the Contacts icon
Select Add a new contact
Enter the sender’s information, especially the sender email address
Select Save

Unmark email as spam

If a desired email message makes it to your spam folder, you can remove it from Spam and send a signal to Yahoo that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Yahoo at the same time.

Unmark email as spam

Go to Yahoo Mail in your mobile device’s web browser.
Tap the Sidebar menu icon
Tap the Spam folder
Select the desired email from the sender
Tap the Move icon
Tap inbox

From a computer

Go to Yahoo Mail on your computer’s web browser
Select the Spam folder
If you don’t see the “Spam” folder, select More below the “Sent” folder.
Open the desired email from the sender
Select Not Spam at the top of the page
The email will return to your Inbox

Unblock an email address

Select the Settings icon
Select More Settings
Select Security and Privacy
Hover over from an email address, then select the Delete icon

Comcast Xfinity Mail

Add contact to your Address book.

Sign into your My XFINITY account.
At the top right, click the Mail icon to reach your inbox.
Click the Address Book tab
Click New Contact on the left sidebar.
Add the sender's email address.
Click Save to save the contact.

Mark messages as Not Spam

Xfinity Connect email lets you set spam blockers with a Comcast email spam filter. Spam Filtering places emails designated as spam in a separate Spam folder. You should check your Spam folder regularly to see if any legitimate email was marked as spam by accident. If you do find a message in Spam that you want to go to your inbox, follow these instructions

Sign into your Comcast / Xfinity Email account from a computer
Select Email email icon
Select the Spam folder
Find and select the desired message
From the toolbar at the top, select the Not Spam button

EARTHLINK

Mark email message as NOT spam

The EarthLink webemail SpamBlocker works on a reputation-based system. When you use the This is NOT Spam and the (This is) Spam buttons in Web Mail to report spam, it raises or lowers the sender’s reputation in spamBlocker. If a legitimate email is coming from a known spam source, you many need to go through this process several times to build up enough of a reputation to override the others who have said this message is coming from a known spam source.

Go to EarthLink webmail and login with your email address and password
Click on the Known Spam link on the left of the page under spamBlocker
Tap the box to place a check mark next to the message you want to mark as “not spam”
Select the This is NOT Spam button to move the message to your Inbox
Example of EarthLink actions

Add sender to your address book

Go to EarthLink webmail and login with your email address and password
Select Address Book
Select New Contact
Enter details for the contact including the sender email address
Select the Save button

NETZERO

Add contact to your Address book.

Click the Address Book tab on the top menu bar.
Click Contacts.
Click Add Contact.
Enter [insert emails] and extra information.
Click Save to finish.

Charter Mail

Add email to safe sender list

Email addresses on your safe sender list will never be treated as junk. You can enter individual email addresses or whole domains.

Sign in to your Spectrum (Charter) Email account
Select the Settings tab (top)
Select Filters & Blocked Senders from the left navigation
Under the Safe Senders header, enter the sender’s email address in the box under Email Address or Domain
Enter the sender’s email address
Select the Add button

Mark email as not spam

If a desired email is already in your spam folder, you can mark it as Not Spam to move it to your inbox and help train the Spectrum spam filter.

Sign into your Spectrum web mail account from a computer
Select the Spam folder from the left navigation
Select the box next to the email(s) you wish to mark
Choose the Mark As button at top and then select Not Spam
Answer Yes to the confirmation prompt

The message will be moved to your inbox. Note: Only email that has been read can be flagged.

ZOHO

Login to Zoho Mail.
Go to Settings.
Navigate to Anti-Spam List.
Click on the Email Address tab and then click on Whitelist/Blacklist Emails.
Click the Add new whitelist email field.
Enter the address and press the Enter key.

ProtonMail

Log in to your ProtonMail account.
Go to the Settings section.
Click the Filters tab.
Select ADD NEW FILTER under the Whitelist section.
Enter the address and click SAVE.