Justin Winter: How to Level Up Your business’s Customer Support Experience

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Justin Winter: How to Level Up Your business’s Customer Support Experience

Justin Winter is the co-founder and CEO of Boostopia.

Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. Boostopia is the missing link to your support help desk software built for managers to understand, manage, and improve both your team and customer experience.

Justin has a rich history as an entrepreneur. Prior to founding Boostopia, Justin was the co-founder of Diamond Candles, the fastest growing and largest online home fragrance brand in the world, and grew its revenue run rate to $12M within just 12 months of launching in 2011 despite not taking any outside funding.

During the show we discuss:

● Ideal customer service people love to receive

● How efficient can the workforce become if we have one system

● Working collaboratively and independently

● Importance of working collaboratively with other customer service

● Importance of giving a high-quality customer service experience

● Kind of data to use in offering good customer service

● How bad customer service affect businesses

● What to do to provide excellent service to a customer

● How to evaluate customer service if it is working or not

● Biggest challenge customer support is facing

● Most effective customer service strategies

● Tools and resources for giving customer service

● Mistakes companies make that may lead to customer disappointments

● How to utilize customer’s feedback to ensure business excellence

● What Boostopia is

● How Boostopia help companies with resolving customer issues

Show resources:

https://boostopia.com/

https://iamjustinwinter.com/

 

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