Meet our awesome team


Heather Hankel

Partner Success & Billing Team Lead

(877) 600-2487

My background prior to joining the Credit Suite family has been in Bank and Credit Union Management. I was in the industry for 16 years, gaining lots of experience in financing and business development. Since joining Credit Suite my knowledge around business credit has expanded tremendously. There is no other company I've worked for that has such passion to help our small businesses succeed! I'm proud to be part of that!

I am a mother of 4 beautiful kiddos. My family and I live in the beautiful Pacific Northwest. We love to ride bikes, camp, fish and explore new adventures. I really enjoy crocheting and reading when I'm not running around with my clan!

Tyler Okland

IT Helpdesk | Tier II Specialist

(877) 600-2487

I have had the privilege to work several years in the Customer Service Retail and Credit Union industry, which has lead me to my amazing career here at Credit Suite. I still find myself striving everyday to provide the best customer service i can possibly provide, along with my vast knowledge in Information Technology, Lending, and outstanding customer service.

With being a native in the Pacific Northwest in the lovely state of Idaho, I enjoy exploring all the lakes and mountains we have. I enjoy the usual camping, swimming, hiking, and sitting on the dock watching the sunset across the lake. I can also be a home body watching Lifetime Movies in my spare time.

Coren Shore

Billing Specialist

(877) 600-2487

I am a mother to a wild little girl and married to my best friend. My little family spends most of it's time in the dance studio, cheering on our little ballet dancer. In the off season, we enjoy the outdoors as much as possible with our family wiener dog, Lola.

I come to Credit Suite with a banking background, and have a about seven years of Customer Service experience. I strive to help our customers, and we always do our best to work with them and any situation they may be in. I'm proud to be apart of such a fantastic team!

Larisa Mathes

Billing / Partner Success Representative

(877) 600-2487

I've been in customer service, and banking for over ten years. I enjoy a challenge and knowledge. I am so excited to be a part, and grow with this company!

I am a mom of three handsome boys. Ages 8, 3, and a boxer pup who is 2. We enjoy hiking, kayaking, soccer games, and football.

Aimee D. Ellacer

Partner Success Representative

(877) 600-2487

My favorite part of working in Credit Suite is helping clients talk to the credit specialists, because it allows me to help them realize the importance of building business credit.

When I’m not working, I tried to avoid the screen as much as possible. I like to watch TV series like Criminal Minds, current events or spending quality time with my daughter. I’m a devoted mother, pet lover and a positive individual.

I think of myself as an outgoing, genuine, and straightforward person, although I’ve also been known to be blunt when affronted. The things I love most in life are my family, my daughter Louise and my relationship with God.

I’ve been with customer service and sales industry since 2007, and I really love it.

Jeoffrey Baterina

Partner Success Representative

(877) 600-2487

I have several years of experience working in the Corporate World of Customer Service Industries catering various accounts and line of business. Having said that, I was able to develop an extensive skills all focusing on customer relation both client and managerial level. I love helping people and see them succeed. I always put my heart in everything I do whether be sports or work. I set goals for myself and always have that excitement and enthuasiasm to achieve them.

Floist Anne Gemar

Retention Specialist

(877) 600-2487

I have a vast experience in customer service and tech support.I also worked as a Business Development Manager assistant in a real estate company and as a virtual assistant for several clients for the last 7 years and counting.Additional fields include, sales, telemarketing/appointment setting, Data Entry and Resume writing. During my free time, I usually stayed at home relaxing,watch tv shows and spend quality time with my family. I also love to travel at least once a year and explore beautiful places and try different cuisines.My interests are photography, baking and cooking,reading books and interior designing.

Bryan Francisco

Marketing Setup Representative

(877) 600-2487

Prior to joining Credit Suite, I have been in the Customer Service industry for 14 years and running. Wherein, within those years I have managed to work with Tech, Sales and Customer Service altogether. I have also been an Agent, a Trainer, a Supervisor and an Operations Manager. The journey I had only taught me one thing, Success is only attained when you hear your customer is genuinely satisfied.

I am a father to 2 amazing children (Bianca and Izzy), a husband to a great wife (Annie) and a host to 7 lovable dogs (5 pups).

Outside of work, I am a Professional MMA Fighter (Jiu Jitsu) and a Gamer.

John Erick Nunez

Marketing Setup Representative

(877) 600-2487

Before Credit Suite, I used to work for a Business Process Outsourcing Company for the last 10 years as an Account Manager handling Technical Support and Medical Campaign at the same time. Started as an agent then became a Team Leader and Sales Trainer as well. All the experiences in life are my greatest teachers.

Outside Credit Suite, I love watching movies and animes. I also play guitar and write songs.


We are passionate about helping our clients secure business credit and financing, and offering both as a service. Of course, we’re going to have great things to say about our company because we think what we do and how we do it is pretty awesome. What really matters is what our clients have to say, so click below to hear from some of our customers who we live to serve.
CS Pam Cappucio testimonial min - Pam Cappucio

Pam Cappucio

Credit Create
Palm Beach, FL

Hi I’m Pam Cappucio with Credit Create. I’m here to tell you I’ve been an entrepreneur since about 1992. …

James Harris - James Harris

James Harris

Opulence Capital Solutions
Dallas TX

Hi my name is Jim, I’m the owner of the Morning Star Disability which is a disability firm. I’m actually …

Screenshot 2018 12 12 at 7.30.53 PM e1544661870538 - Marlon McKinney

Marlon McKinney

Credit We Restore
Los Angeles CA

“The advisors are fantastic! They’re so servant oriented that whatever you need you get. They’re so patie …

Stephen Leifer - Stephen Leifer

Stephen Leifer

New You Credit Repair
Boca Raton FL

Hi. I’m Stephen Leifer, New You Credit Repair, Boca Raton Florida. I have added the business credit suite …